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I AM HAVING TROUBLE ORDERING BECAUSE WHEN I ADD AN ITEM I KEEP SEEING "YOUR SHOPPING CART IS EMPTY".
Your Internet security options are probably set too high. Cookies must be enabled for you to order. Depending on your Web browser, go to Tools and then Internet Options then Privacy. Make sure that the security level is not set to "block all cookies".
HOW LONG DOES IT TAKE FOR YOU TO SEND OUT MY ORDER?
If you're ordering something to be sent to you by e-mail, we usually get it to you on the same day you order. However, on printed or laminated magazine covers, we first e-mail you a proof to approve on the day we receive your order. Once you approve, the print is usually sent out on the next day.
IS MY TRANSACTION SECURE?
All payments are handled by Authorize-net and they use the latest technology to protect your credit-card information. Transactions are encrypted and all information collected is confidential and adheres to our strict privacy policy. (For more security information, please see our Terms and Conditions page.)
HOW DO I KNOW THAT YOU RECEIVED MY ORDER?
After you make your payment, you will see the words "we have received your order, thank you" at the bottom of the final page. This means that we definitely have it. The next e-mail you receive from us will tell you exactly when it will be sent out.
CAN YOU DO SAME DAY ORDERS?
If you order a "Gift-Print" sent by e-mail, we almost always get it to you on the same day you order. If you order a printed or laminated "Gift-Print" we send it by first-class mail and it goes out on the day you order or one day later. We mail it from our local post-office in Florida, and depending on where you live, it might take several days to arrive. If you want it sent by priority or express mail, we can do that too. Call Steve at (1-800) 541-6188 and we'll give you the exact postage rate.
CAN I ORDER MY "GIFT-PRINT" SENT TO ME AND TO THE PERSON I WANT TO GIVE IT TO?
On many items if you order the e-mailed version, the order form provides a space for you to enter a second e-mail address for us to send it to. Naturally, we can't do that with printed or laminated items.
CAN I CHANGE ANYTHING ON MY ORDER ONCE IT HAS BEEN PLACED?
It depend on the item you ordered. Because most of our items contain large amounts of text created by our special software, it is very time consuming to make changes. If you give us the wrong date for a newspaper gift, it might seem like a small job to change it, but it is not. You simply have to order it again. On a magazine cover order, after you see the online proof that we send, we will charge a nominal fee if you want changes to the original text that you ordered.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
You will always receive an e-mail from us after we ship your item.
WHAT IF I HAVE A PROBLEM OPENING OR PRINTING AN ITEM THAT I RECEIVED BY E-MAIL?
We send all of our e-mailed items as PDF attachments. This technology from Adobe systems is used throughout the world by millions of people daily. We also send simple instructions on opening these documents in the e-mail we send your document attached to. If you follow the simple instructions these attachments are easy to open, but you can e-mail us if you need more help. (You can also give us the e-mail address of a friend with more computer experience when you order and we can send it there.) Also, keep in mind that if you are ordering it sent to a business e-mail address, some business e-mail systems block these attachments. The same is true for AOL users, but they can call AOL for help with opening or printing these attachments.
WHAT IS THE BEST PAPER TO PRINT E-MAILED "GIFT-PRINTS" ON?
Most of our items like magazine covers, "Name-Poems" and "Name-in-Lights" prints look best when printed on glossy photo paper. Many office-supply stores sell small packages of this paper (or even a few sheets at a time at their copy center counters) in the most popular 8 1/2" x 11" size. Some of our documents will print with a narrow white margin around the printed area. If you leave this white margin, the document will fit perfectly into any standard document frame. (These frames are used for diplomas and other documents and are the same size as the print. (Dollar-Tree stores and Walmart have many choices in this size.) If you want to use an 8" x 10" frame which is a more common size, simply trim away the white border of your print with a scissor and the printed area that remains will fit into any standard 8" x 10" frame.
WHAT TYPE OF PAPER SHOULD I USE FOR BIRTHDAY OR ANNIVERSARY NEWSPAPERS?
These look great when printed on parchment-like paper. You might be able to purchase this type of paper at the copy counters of stores like Office Depot, Office Max or or Staples. If they make copies on this paper, they will be happy to sell you a few sheets. (Check with them as to whether it can be used with laser or ink-jet printers.)
WHAT TYPES OF PHOTOS ARE BEST TO SEND YOU FOR MAGAZINE-COVERS AND OTHER ITEMS REQUIRING A PHOTO?
Please consult our "Photo-Tips" page for that information by clicking here.
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