Terms and Conditions

SECURITY AND PRIVACY

The security of your personal information is very important to us. We never sell or rent your personal information to anythird parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as necessary to process your order as described below. The only personal information we collect when you use our services is your name, mailing address and E-mail address. Payment for your order is handled through Authorized.net as described below, and all credit card information goes to them directly and not to NAMESANDPOEMS.COM. AUTHORIZE.NET accepts all payments for NAMESANDPOEMS.COM and they are committed to handling your information with very high standards of information security. Your credit card and/or your bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They also test their security systems regularly and contract with outside companies to audit their security systems and processes. For more information on Authorize.net please refer to their web site.

REFUND POLICY AND SHIPPING INFORMATION

We make every possible effort to satisfy our customers completely. If for some reason you are not satisfied with your purchase from NAMESANDPOEMS.COM please contact us by e-mail. Every one of our products is personalized for you and that is why we do not offer refunds. However, if the item you received contains an error or is not what you expected, we will send you another similarly priced item at no additional charge as soon as you return the first one. Orders that you want sent to you by e-mail usually go out on the same day that you order. Printed and laminated orders are shipped within two business days by first-class USPS mail.